All of the house's business runs through a single written thread, first enquiries, firm bookings, amendments, and questions asked at peculiar hours. Write as briefly or as fully as suits you; the answer takes about ten minutes whatever the clock is doing.
We work in writing for an editor's reason: text can be checked. A thread holds the address, the hour and the length where both parties can reread them, survives a noisy street and a bad connection, and lets a man book from a boardroom or an arrivals hall without saying a word aloud. The button on this page opens the thread; no telephone number is printed on this site, because none is needed.
How much to write depends on how much you know. A finished plan, a name from the masthead, a hotel, Friday at eleven, two hours, needs exactly one line. An unfinished one is just as welcome: describe the evening you are imagining, and the reply will offer two or three of the fourteen, a sentence on how each works, and who is free at your hour. Pure questions cost nothing either; ask what the initials involve, what the room needs, what a pair costs, and you will get an answer rather than a pitch.
Three habits make the thread run smoother. Lead with Schiphol if you are out there, because airport bookings are arranged to their own clock rather than promised against the city's. Give an overnight or a pair a few hours of runway when you can, since two diaries agree more slowly than one. And when plans dissolve entirely, say so in a line, nothing was paid, nothing is owed, and the thread holds no grudges at four in the morning.
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